Necessories Limited Warranty
Summerset Limited Lifetime Warranty
If you purchased a Necessories Kit and installed it in the United States, Rockwood warrants your Necessories Kit is free from defects in materials for a period of one year from the date we shipped the Kit to the original purchaser. Read and understand the warranty statement to determine if you have a valid warranty issue and we will assist you with your claim. If you have multiple Necessories Kits/Components, each with a warranty issue, complete and submit a separate claim for each Kits/Component.
For all claim submissions, be prepared to include the following information:
- Claimant’s name, address, and phone number and the installation address (if different).
- A description of the product, purchase price, date and location of purchase, and copies of invoices, if available.
- A description of the defect(s), photos are required.
- A brief summary of attempts made to address the concerns.
Please choose a product type that the defect is related to:
© Rockwood Retaining Walls, Inc. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Made worldwide under license from Rockwood Retaining Walls, Inc. This information has been prepared for the benefit of customers interested in Rockwood Retaining Walls & Kits. It was reviewed carefully prior to publication. Rockwood assumes no liability for its accuracy or completeness. Final determination of the suitability of any information or material for the use contemplated, or for its manner of use, is the sole responsibility of the user. Rockwood Retaining Walls reserves the right to change product specifications at any time without incurring obligations.